Whether you are a first-time visitor or returning to Justcasino, this guide covers the essential features you need to know. From creating an account to understanding bonus terms and practicing responsible gambling, you will find practical steps and detailed calculations to make informed decisions.
What You Need First
- A stable internet connection and a modern browser (or the mobile-optimized website, accessible via any device).
- A valid email address and a unique username.
- Personal details such as full name, date of birth, and residential address (must match your ID).
- A payment method: credit/debit card, e‑wallet (e.g., Skrill, Neteller), bank transfer, or cryptocurrency (if supported).
- Proof of identity (passport, driver’s license) and proof of address (utility bill, bank statement) for verification.
- Age: you must be at least 18 years old (or the legal age in your jurisdiction).
Creating Your Account
- Go to the casino’s website and click the “Sign Up” or “Register” button.
- Fill in the registration form with your email, username, password, and personal details.
- Select your preferred currency and any welcome bonus you wish to claim.
- Agree to the terms and conditions and confirm you are of legal age.
- Submit the form and check your email for a verification link. Click the link to activate your account.
- Log in and complete the Know Your Customer (KYC) process by uploading the required documents. Your account will then be fully verified.
Bonus Math
Welcome bonuses often include a deposit match and free spins. For example, a 100% match up to €200 plus 50 free spins means that a €100 deposit gives you €200 to play with (€100 deposit + €100 bonus). Free spins are usually credited separately. Wagering requirements apply: if the bonus has a 35x wagering requirement on the bonus amount, you must wager €100 × 35 = €3,500 before withdrawing any winnings from the bonus. Free spins winnings are often added to your bonus balance and also subject to wagering. Always check the maximum bet allowed while wagering (e.g., €5 per spin) and game contributions (slots typically contribute 100%, table games less).
Example calculation: You deposit €50 and receive a €50 bonus (100% match). Wagering requirement: 35x bonus = €1,750. If you play a slot with 96% RTP, the expected loss per €1 wagered is €0.04. Over €1,750 wagered, expected loss is €70. Since you only have €100 total, you have a high risk of losing the entire bonus before meeting the requirement. Therefore, read terms carefully and consider lower wagering offers.
Banking & Payments
Deposits are usually instant, while withdrawal times vary by method. The following table summarizes typical options:
| Payment Method | Deposit Time | Withdrawal Time | Typical Limits |
|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | €10–€5,000 per transaction |
| Skrill/Neteller | Instant | Up to 24 hours | €10–€10,000 |
| Bank Transfer | 1–3 business days | 3–7 business days | €20–€50,000 |
| Cryptocurrency (e.g., Bitcoin) | 15–60 minutes | Up to 24 hours | €10–€10,000 (or equivalent) |
Important: The casino is likely licensed in Curacao. For EU/Nordic players, winnings from a Curacao-licensed casino may be subject to local income tax – check your country’s tax rules. Always use secure networks and enable two‑factor authentication if available.
Licence & Player Protection
Casino Just holds a licence from the Government of Curacao (usually under sublicense by Gaming Curacao). This means it follows anti‑money laundering (AML) and Know Your Customer (KYC) regulations. Player funds are kept in separate accounts. SSL encryption protects data in transit. For disputes, you can contact the Curacao Gaming Control Board or use third‑party mediation services (e.g., ThePogg). Always play at licensed casinos and avoid unregulated sites.
Support Guide
The support team can assist with various situations. Below are five common scenarios:
- Forgotten password: Use the “Forgot Password” link on the login page. You will receive a reset link by email. If you do not receive it, check spam or contact live chat.
- Withdrawal stuck or delayed: First, ensure your KYC documents are verified. Then check the withdrawal method processing time. If still delayed, contact support with your transaction ID.
- Bonus not credited: Verify you entered the bonus code (if required) and that your deposit meets the minimum. If not, contact support; they may manually credit it.
- Game not loading: Clear browser cache, disable ad blockers, or try a different browser. If the issue persists, report the game name and error message to support.
- Account suspension: This can happen due to multiple accounts or suspicious activity. Contact support immediately; you may need to verify your identity again.
Support is available 24/7 via live chat and email. Response times: live chat within minutes, email within 24 hours.
Worth Knowing
Responsible gambling tools are essential for safe play. Most reputable casinos offer:
- Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit.
- Session limits: A timer that automatically logs you out after a set period.
- Self‑exclusion: Temporarily or permanently block access to your account. This can be for a fixed period (e.g., 6 months) or indefinitely.
- Reality checks: Pop‑up reminders showing your time and spending.
Use these tools before you start playing. If you feel your gambling is becoming problematic, seek help from organizations like GamCare or BeGambleAware.
Common Questions
How do I change my password?
Log in, go to account settings, select “Change Password,” enter your current and new password, then confirm. A confirmation email may be sent.
Is Casino Just available on mobile?
Yes, the casino has a mobile‑optimized website and a progressive web app (PWA) you can launch from your browser. No native app is required.
What currencies are accepted?
Common currencies include EUR, USD, GBP, CAD, AUD, and several cryptocurrencies. Check the cashier for the full list.
How long does KYC verification take?
Typically 24 to 48 hours after submitting documents. Incomplete or poor‑quality images may delay the process.
Can I set cooling‑off periods?
Yes, you can request a temporary account suspension for a chosen period (e.g., 1 week, 1 month) via responsible gambling settings or by contacting support.
What games can I play with bonus funds?
Most bonuses are valid for slots, with some contribution from other games. Check the bonus terms for specific percentages.
Do I pay taxes on winnings?
Tax liability depends on your country of residence. In many jurisdictions, gambling winnings from a Curacao‑licensed casino are taxable. Consult a tax advisor.
How do I close my account?
Contact customer support and request permanent closure. You may be asked to confirm your identity and reason. Withdraw any remaining funds before closure.
Remember that gambling should be entertaining, not a way to make money. Set limits, never chase losses, and always play within your means. Important: If you or someone you know has a gambling problem, call the National Gambling Helpline (1‑800‑522‑4700) or visit GamCare.org.uk.